TERMS AND CONDITIONS: RAPIDSHIELD MOBILE APP

Effective Date: September 1st 2026

Provider: Rapid Emergency System (“RES”, “we”, “us”)

1. THE NATURE OF SERVICE

RapidShield is a technology platform connecting Users with security, medical, and logistical professionals. By using this App, you acknowledge that RES operates a Command Center that coordinates response efforts through a network of independent, third party partners (“Network Partners”), and that RES itself does not directly employ or control most personnel who respond to a request.

2. SECURITY ESCORT SERVICES

• Booking Requirements: Standard escort requests require 48–72 hours’ notice. Emergency requests (less than 12 hours) are subject to a 25% premium surcharge.
• Specific Terms: Detailed operational rules, including timing and duty cycle thresholds, will be provided in the Mission Quote at the time of booking.
• Operational Control: The Command Center may modify or decline routes based on real time tactical risk assessments.
• Independent Contractor Disclaimer: Escort personnel are provided by vetted Network Partners and are not employees of RES. RES is not liable for the acts or omissions of escort personnel except where RES has failed to exercise reasonable care in vetting the Network Partner.

3. MEDICAL AMBULANCE SERVICES

• Dispatch: RES facilitates dispatch of the nearest available ambulance. RES is not a medical provider; clinical liability rests solely with the dispatched medical facility or provider.
• Introductory Offer: The first ambulance dispatch via the App is provided at no cost to the User.
• Subsequent Usage: Every subsequent ambulance request is billed at a flat rate of NGN 150,000 per dispatch within the provider’s local jurisdiction.
• Routing: In “Life or Limb” emergencies, the Command Center or medical team may route the patient to the nearest capable facility to ensure survival, regardless of User preference.
• Consent: By requesting an ambulance, the User grants the medical team permission to perform necessary stabilization and first-aid protocols during transit.

4. EMERGENCY SOS (ABDUCTION & KIDNAPPING)

4.1 Nature of the Service. The SOS function is a location sharing and coordination tool. It is not a guarantee of rescue, a substitute for law enforcement, or a private security or military operation conducted by RES. RES’s role in a suspected abduction is limited to: (a) activating tracking on the User’s device where technically possible, (b) notifying the Command Center and the User’s designated emergency contacts, and (c) coordinating information with the Nigerian Police Force (NPF) and third-party security partners in our network.

4.2 No Guarantee of Outcome. RES does not control the actions of abductors, the terrain, network availability, device condition, or the conduct of the NPF or any third-party agency. RES makes no representation, warranty, or guarantee express or implied regarding rescue, recovery, response time, or any outcome of an SOS activation. The User expressly acknowledges and accepts this limitation as a condition of using the SOS feature.

4.3 Limitations of Tracking. SOS tracking depends on factors outside RES’s control, including but not limited to: the device remaining powered on and in the User’s possession, network/GPS signal availability, and the device not being disabled, discarded, or destroyed. RES is not liable for any failure of tracking arising from these or similar causes.

4.4 Assumption of Risk and Release. To the maximum extent permitted by Nigerian law, the User (and, where applicable, the User’s family, estate, or organization) releases RES, its directors, employees, agents, and Network Partners from any and all claims, liability, or damages arising from or related to an abduction, kidnapping, attempted rescue, or the outcome of any SOS activation, except where such liability arises from RES’s own gross negligence or wilful misconduct.

4.5 Coordination Fees. Where a rescue or recovery operation is undertaken involving state or private agencies in RES’s network, the User or their designated representative agrees to reimburse RES’s reasonable, documented operational and coordination expenses, payable regardless of outcome.

4.6 Misuse of the SOS Function. Intentional activation of the SOS function without a genuine emergency, including as a test without prior written authorization from RES, is a material breach of these Terms. RES may charge a False Alarm Fee of NGN 50,000, suspend or terminate the User’s account, and pursue any further remedy available under Nigerian law, including recovery of costs incurred by responding agencies.

4.7 Cooperation. The User agrees to cooperate in good faith with RES, the NPF, and Network Partners during an active SOS response, including providing accurate emergency contact information and promptly correcting it when it changes.

5. TOWING AND RECOVERY SERVICES

• Price Transparency: Upon a towing request, the assigned recovery partner will provide a price for the mission.
• User Choice: If the price is not favorable to the User, the User may decline and request that the Command Center source an alternative partner for a new quote.
• Independent Contractor Disclaimer: Towing and recovery personnel are provided by vetted Network Partners and are not employees of RES. RES is not liable for the acts or omissions of towing personnel except where RES has failed to exercise reasonable care in vetting the Network Partner.

6. FINANCIAL TERMS

• Service Pricing: All fees for services (outside the first free ambulance usage) are displayed in the App or communicated via a Tactical Quote.
• Variable Factors: Prices for fleet and logistics services are subject to change based on current fuel market rates and regional risk levels at the time of the request.
• Payment Integrity: All payments must be processed via the App or authorized RES payment channels to ensure mission tracking and security coverage.
• Refunds: We have no refund policy made via our application.

7. PRIVACY, TRACKING & OPERATIONAL DISCRETION

7.1 Always On Tracking. To provide the “Shield” experience, the App requires “Always On” GPS permissions during active missions.

7.2 Data Protection. Data is stored securely in compliance with the Nigeria Data Protection Act (NDPA).

7.3 Operational Discretion Is Strongly Recommended. RapidShield’s abduction response feature is most effective when a potential abductor is unaware the User has it installed or knows how to activate it. RES strongly recommends that Users:

• Not discuss, post about, or otherwise publicize that they use RapidShield or how its SOS feature works, particularly on social media or with new or untrusted acquaintances;
• Exercise discretion about who is aware the app is installed on their device, including household staff, drivers, and casual acquaintances;
• Familiarize themselves with the SOS activation method so it can be triggered quickly and discreetly if needed.

This is a safety recommendation for the User’s own benefit and is not a contractual obligation. RES does not monitor, restrict, or penalize a User for discussing the app, and nothing in this section creates liability for the User if they choose to share that they use RapidShield.

8. GENERAL LIMITATION OF LIABILITY

8.1 To the maximum extent permitted by Nigerian law, RES’s total aggregate liability to any User arising out of or related to the use of the App whether in contract, tort, or otherwise shall not exceed the total fees paid by that User to RES in the twelve (12) months preceding the claim.

8.2 RES shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of life, injury, loss of property, or emotional distress arising from services provided by Network Partners, except where such liability arises from RES’s own gross negligence or wilful misconduct.

8.3 Nothing in this Section 8 limits liability that cannot be excluded or limited under Nigerian law.

9. NETWORK PARTNERS AND THIRD-PARTY SERVICES

9.1 RES engages, but does not employ, independent Network Partners (security escorts, ambulance and medical providers, towing operators, and others) to fulfil requests made through the App.

9.2 RES takes reasonable steps to vet Network Partners but does not guarantee their performance, conduct, or availability at any given time.

9.3 RES is not liable for the acts, omissions, negligence, or misconduct of any Network Partner, except where RES has failed to exercise reasonable care in selecting or vetting that partner.

10. INDEMNIFICATION

The User agrees to indemnify and hold harmless RES, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) the User’s breach of these Terms; (b) the User’s misuse of the App, including false SOS activations; or (c) the User’s violation of any applicable law.

11. TERMINATION AND SUSPENSION

11.1 RES may suspend or terminate a User’s account for breach of these Terms, including but not limited to misuse of the SOS function, non payment, or fraudulent activity.

11.2 The User may terminate their account at any time by sending an email to support@rapidemergencysystem.com or using the delete option in the app setting. Termination does not relieve the User of payment obligations for services already rendered.

12. FORCE MAJEURE

RES shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to network or GPS outages, sms failure, fuel scarcity, civil unrest, natural disasters, government action, or security lockdowns.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 These Terms are governed by the laws of the Federal Republic of Nigeria, and the laws of Lagos state

13.2 Any dispute arising from these Terms shall first be referred to mediation / arbitration under the Arbitration and Mediation Act 2023 / the courts in Lagos jurisdiction.

14. AMENDMENTS

RES may amend these Terms from time to time. Continued use of the App after an amendment takes effect constitutes acceptance of the revised Terms. Amendments shall be announced via e-mail and in-app notification.