Privacy Policy for Get RapidShield Mobile App
Effective Date: July 1st 2025
Rapid Emergency System (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the Get RapidShield mobile application (the “App”).
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information to deliver our emergency response services effectively:
a. Personal Information
Full Name
Phone Number
Email Address
Emergency Contacts
Home/Work Address (if provided)
b. Location Data
Real-time GPS location to enable emergency response.
Background location access (only when enabled) to monitor for distress signals.
c. Device Information
Device type and operating system
Unique device identifiers (e.g., IMEI or device token for push notifications)
d. Usage Data
Date and time of SOS alerts
App interaction logs
Crash reports and diagnostics
2. How We Use Your Information
We use the information collected to:
Activate and deliver emergency services in real time.
Notify and dispatch nearby security or medical assistance.
Notify your emergency contacts.
Improve the app’s performance and user experience.
Send important updates related to your account or emergency services.
3. Sharing Your Information
We may share your information with:
Emergency Responders – Including our partner security escorts or medical service providers, strictly for response purposes.
Your Authorized Contacts – Emergency contacts added by you in the app.
Law Enforcement – If legally required or in life-threatening situations.
Third-Party Service Providers – For backend services (e.g., cloud hosting, map services) under strict confidentiality agreements.
We never sell or rent your personal data.
4. Data Security
We use industry-standard encryption, secure servers, and access controls to protect your data. However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.
5. User Control & Data Retention
You may update or delete your profile data at any time from the app settings.
You can request complete deletion of your data by contacting us at support@rapidemergencysystem.com.
We retain user data only as long as necessary to fulfill our service or comply with legal obligations.
6. Children’s Privacy
Get RapidShield is not intended for use by individuals under the age of 13. If we become aware that we have collected personal information from a child, we will delete it promptly.
7. Your Rights
Depending on your location, you may have rights to:
Access the personal data we hold about you.
Request corrections or deletions.
Object to or restrict data processing.
To exercise any of these rights, email us at support@rapidemergencysystem.com.
8. Third-Party Services
Our app may contain links to third-party services (e.g., payment processors, map providers). We are not responsible for their privacy practices and encourage you to review their policies.
9. Policy Updates
We may update this Privacy Policy periodically. If any significant changes are made, we will notify users through the app or by email. Continued use of the app after changes indicates your acceptance.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Rapid Emergency System
Email: support@rapidemergencysystem.com
Phone: +2348101070552
Lagos, Nigeria